bbaje Privacy Policy — Your Information Is Our Responsibility
Learn transparently how your personal information is collected, stored, and used.
bbaje ("we", "our") is a trusted online gaming and sports betting platform in Bangladesh. This Privacy Policy ("Policy") sets out how we collect your personal information, how we use it, how long we retain it, and when we share it with third parties. By using our platform, you are considered to have agreed to all the terms of this Policy. Please read the entire document carefully.
What Data Do We Collect?
1.1 Registration and Account Information
When you register on bbaje, we collect the following information:
- Full name (as per national identity card or passport)
- Date of birth (for age verification)
- Email address
- Mobile number
- Login username and encrypted password
- Preferred payment method details (bKash, Nagad, Rocket, or bank account number)
1.2 Identity Verification Information (KYC)
To ensure safe and responsible gaming and to comply with applicable regulations, we may request the following documents for identity verification:
- National Identity Card (NID) or passport photo
- Proof of address document (utility bill, bank statement, etc.)
- Proof of payment method verification
1.3 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Session duration and login history
- Betting and gaming activity logs
- Financial transaction history
1.4 Communication Information
When you contact our support team via live chat or email, the details of those conversations are stored. This helps us improve service quality and resolve disputes.
Purpose of Data Use
We use your information for the following specific and lawful purposes:
- Account Management: Completing your registration process, verifying your account, and ensuring secure login.
- Transaction Processing: Accurately completing and recording all financial transactions, including deposits (minimum ৳500) and withdrawals (minimum ৳800).
- Service Delivery: Operating online casino, sports betting, and other gaming services smoothly.
- Customer Support: Resolving your issues through 24/7 live chat support in Bengali and via email.
- Fraud Prevention: Detecting suspicious activity and ensuring platform security.
- Responsible Gaming: Providing support to users at risk of gambling addiction and offering self-exclusion options.
- Legal Compliance: Retaining and using information as required to comply with applicable laws and regulations.
- Service Improvement: Analyzing usage patterns to improve the platform experience and technology.
- Communication: Sending important account updates, security alerts, and transaction notifications.
Cookie and Tracking Technologies
bbaje uses cookies and similar technologies that store small data files in your browser. These are necessary for the smooth operation of our platform.
3.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, verifying security, and saving your preferences. Without them, the platform will not work properly.
3.2 Analytical Cookies
We use analytical cookies to analyze user behavior. This allows us to understand which pages are visited most, which features are popular, and whether there are any technical issues on the platform.
3.3 Functional Cookies
These cookies are used to remember your language preference, display settings, and other personalization options. They make your experience more comfortable.
3.4 Cookie Controls
You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features to not work properly.
Data Sharing and Disclosure
bbaje does not sell your personal information to third parties or disclose it for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties to provide necessary services such as payment processing (bKash, Nagad, Rocket, bank transfer), IT infrastructure, and fraud detection. These partners receive only the information needed to provide specific services and are bound by strict confidentiality agreements.
4.2 Legal Requirements
We may be required to disclose relevant information to comply with court orders, lawful requests from investigating authorities, or applicable legal obligations. In such cases, we will make every effort to notify the user to the extent legally permitted.
4.3 Fraud and Crime Prevention
Information may be shared with relevant authorities to prevent money laundering, fraud, or other financial crimes.
4.4 Business Changes
In the event of a business ownership transfer or merger, your information may be transferred. However, the terms of this Privacy Policy will continue to apply and you will be notified in advance.
Data Protection Measures
Protecting your information is one of bbaje's highest priorities. We follow industry-standard security technologies and processes:
- SSL Encryption (SSL/TLS): All data transmission between your browser and our servers is protected with 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — strong cryptographic hashing algorithms are used.
- Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
- Firewall and Intrusion Detection: Advanced firewalls and real-time threat detection systems at the server level.
- Access Controls: Only authorized personnel can access limited amounts of information as needed.
- Regular Security Audits: Regular security testing conducted by independent experts.
- Data Backup: Data protection ensured through a secure and encrypted backup system.
Please note, however, that complete security on the internet cannot be guaranteed. Therefore, even though we take the highest precautions, no service can claim to be entirely risk-free.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:
6.1 Active Account Information
Account-related information is retained for as long as your account remains active. Even after an account is closed, information may be kept for a specified period to meet legal obligations.
6.2 Financial Transaction Records
Financial transaction information is retained on a long-term basis in accordance with legal and audit requirements.
6.3 Communication History
Customer service communication history is retained for a defined period to ensure service quality and facilitate dispute resolution.
6.4 Inactive Accounts
For accounts that have been inactive for an extended period, we regularly review the information and securely delete unnecessary data beyond legal obligations.
Your Rights Regarding Personal Information
You have the following rights regarding your personal information, which you may exercise at any time:
7.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
7.2 Right to Rectification
If your information contains any errors or is incomplete, you have the right to request a correction. You can update much of your information yourself in the account settings.
7.3 Right to Erasure
In certain circumstances (such as after closing your account), you have the right to request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a set period has elapsed.
7.4 Right to Restrict Processing
In some cases, you may request that the processing of your information be restricted — for example, during a dispute about the accuracy of the information.
7.5 Right to Object
You may object to the processing of your information carried out on the basis of bbaje's legitimate interests. In that case, we will evaluate the validity of your objection.
To exercise these rights, contact us by email or use the 24/7 live chat support. We will generally respond to requests within 30 days.
Minor Protection
bbaje strictly prohibits anyone under the age of 21. Our platform is for persons aged 21 or older only.
- Providing a date of birth at registration is mandatory and age is verified automatically.
- Age is verified through government-issued ID in suspicious cases.
- We do not knowingly collect or process information from any minor.
- If we become aware that a minor has registered, the account will be immediately closed and all data will be securely deleted.
If you suspect that a minor you know is using our platform, please contact us.
Changes to the Privacy Policy
bbaje reserves the right to change, amend, or update this privacy policy from time to time. In the event of changes, the following process will be followed:
- We will send a notification to your registered email address before any significant changes.
- The updated policy will be published on this page, and the date of the latest update will be shown at the top of the page.
- Continued use of the platform after an update will be considered as your agreement to the new policy.
- If you do not agree to changes in the policy, you may request to close your account.
We recommend that you visit this page regularly to stay informed of any changes to our privacy practices.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us through any of the following:
Thank you sincerely for your trust in bbaje. We promise that your personal information will always be handled with the utmost care and responsibility. If you have any questions, our team is always here for you.